i got this chili oil a couple years ago and was OBSESSED with it, it had a perfect amount of spice to garlic and it is just 10/10 all around.
so about a month and a half ago, i decided to order another container because i haven’t had it in awhile. i ordered it, and then it said it would be delivered in a few days. great! a week later, still no delivery. i had them emailed them to follow up, not that i cared if it was delayed or anything i was just looking for an update. got no response. i waited yet another couple weeks and i called them and it went straight to a busy line and ive gotten no follow up about my order. i fear its too late to ask for a refund, since my order never got completed.
there has been no chili oil that i have bought that even comes close to the consistency and flavor that fireborn chili company has. but considering the lack of communication, or follow up about an order, i unfortunately am settling for lower quality product somewhere else.